I was unable to cancel my subscription online (they only let me upgrade it), so I submitted a ticket and was told I wouldn't be billed for the next billing cycle. I was indeed billed for the next cycle and spent way too much time after that trying to clear this up, only to be told by a Dropbox representative that he couldn't process a refund and I would have to dispute the charges with my bank.
It was incredibly frustrating to spend so much time going back and forth with an agent, only to be told that Dropbox policy didn't allow him to grant a refund for the charge.
I received no notice from Dropbox about the additional billing; I only noticed the charges on my credit card statement. This is completely unacceptable!
Product or Service Mentioned: Dropbox Basic Subscription.
Reason of review: Problems with payment.
Monetary Loss: $10.
Preferred solution: Full refund.
I didn't like: Way they conned me and charged fraudulently, Customer service, Unethical, Customer service policies and unauthorized charges, Support.