This company is a 100% scam artist! I signed up for free trial, followed by $9.99 a month charge.
Yesterday, a day before my free trial ended they overcharged me $450! The charge reads on my bank account as an "ATM CHARGE", which stinks of scam! To make matters worse, there is NO HUMAN CUSTOMER SERVICE. If you call 1-888-414-8124 a person from india picks up, and when say you need help with billing they say"This is not billing!" And hangs up on you!
I attempted to find their"live chat", it does exist! Its a robot that responds over and over again with same response and link, and then the chat box says" sorry this session has ended. Maybe a millionaire has hundreds to throw around, but that money was for my mortgage!! This company has caused serious damage to my family, and is taking no ownership!
They state on the webpage" No refunds." But this isnt a refund issue, this is a theft issue, and they have no way to speak with management about their theft charge! I am seeking 100% refund for the wrongful charge!
Product or Service Mentioned: Dropbox Free Trial.
Reason of review: Problems with payment.
Monetary Loss: $450.
Preferred solution: Full refund.