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Was trying to access my boss's files from his business account. He has added me, but for some reason I still couldn't access them because I had a free account. Huh?? They recommended I try their 30 day free trial business account. I tried it hoping I could download the...
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1.0
I didn't like
  • Unethical
  • Overcharged after free trial
  • Tech support
#1309721
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Bank says they can refund charges I never agreed to but cannot stop drop box from continually charging me because they simply add a digit at end of their name and it becomes a new account that goes through as recurring charge. Then I am told its not fraud because they...
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I didn't like
  • Fraudulent billing practices
#1312630
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Just crap. Waste of time Does not work right! Does not not load ALL the files Dose not work right! Does not not load ALL the files Dose not work right! Does not not load ALL the files Dose not work right! Does not not load ALL the files Dose not work right! Does not...
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#1272710
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Dropbox - This company us pulling a scam!

I also have been scammed by dropbox. After signing up for a "trial period which they make imposible to cancel as no one responds and the program disables you to go in to plan settings and cancel. They stated $45 per month, and suddenly $450 has come off my account after one month and all I wanted to do was cancel! Still no one is responding and their "help" number is inactive.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#1253151
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To whom it may concern: Most of my files are messed up?? Lost a lot of files - They cannot be opened up ????? Why am I paying money to protect my photos and files when they cannot come out of dropbox without being completely useless?!! I think it should be against the...
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2.8
I didn't like
  • Some files are no good since being placed in drobox
  • Anything about them
  • Being unable to cancel my account
#1274500
Reply to reviews
This company is a 100% scam artist! I signed up for free trial, followed by $9.99 a month charge. Yesterday, a day before my free trial ended they overcharged me $450! The charge reads on my bank account as an "ATM CHARGE", which stinks of scam! To make matters worse,...
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Anonymous
gavin anderson

The same thing has happened to me they are getting away with this why? They are crooks

Anonymous
Anonymous

how are you resolve your problem? they give your money back?

1.3
#1099169
Reply to reviews
I have been a free account dropbox customer for several years. There have been a few occasions where I needed to bump up my storage, so paid $9.99/ month a couple of times. Recently I noticed a $1,200 charge from drop box on my CC. This was an unauthorized charge. I am...
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1.0
I didn't like
  • Customer service policies and unauthorized charges
#1251895
Reply to reviews
I propose that this company's Free Trial is simply a scam to gain customer numbers and to charge fees. The ability to cancel the Free Trial prior to the 30-day grace period is illusive - as indicated by multiple unsuccessful attempts. The Customer Service department is...
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1.2
I didn't like
  • No customer support unclear how it worked
#1220379
Reply to reviews
They are terrible at customer service or fixing the issues at hand. Emails go unanswered and at best their replies, are off of a script. You cannot cancel service if you are dissatisfied. We had business files being deleted without our knowledge. They had no...
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1.0
I didn't like
  • Anything about them
#1238616
Reply to reviews
You have to sign up for a monthly trial before you can see if they offer what you need. I did so, and found out immediately that they don't offer what I needed. I sent them a cancellation email within an hour. A few days ago they sent me a promotional email. I...
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1.0
I didn't like
  • Being unable to cancel my account
#1175815
Reply to reviews