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Syncing issues with files on my dropbox not showing up on my computer; other files I shared with people not updating. Tech support's response - have them call in for tech support. The tech support guy was rude and disagreed with me, saying because I was able to...
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2.4
I didn't like
  • Unscrupulous refund policy and customer service
  • Lack of phone support
#1353135
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Bank says they can refund charges I never agreed to but cannot stop drop box from continually charging me because they simply add a digit at end of their name and it becomes a new account that goes through as recurring charge. Then I am told its not fraud because they...
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I didn't like
  • Fraudulent billing practices
#1312630
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Was trying to access my boss's files from his business account. He has added me, but for some reason I still couldn't access them because I had a free account. Huh?? They recommended I try their 30 day free trial business account. I tried it hoping I could download the...
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1.0
I didn't like
  • Tech support
  • Unethical
  • Developing something with bad intentions against the public
#1309721
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To whom it may concern: Most of my files are messed up?? Lost a lot of files - They cannot be opened up ????? Why am I paying money to protect my photos and files when they cannot come out of dropbox without being completely useless?!! I think it should be against the...
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2.8
I didn't like
  • Anything about them
  • Some files are no good since being placed in drobox
  • Being unable to cancel my account
#1274500
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Just crap. Waste of time Does not work right! Does not not load ALL the files Dose not work right! Does not not load ALL the files Dose not work right! Does not not load ALL the files Dose not work right! Does not not load ALL the files Dose not work right! Does not...
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#1272710
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I also have been scammed by dropbox. After signing up for a "trial period which they make imposible to cancel as no one responds and the program disables you to go in to plan settings and cancel. They stated $45 per month, and suddenly $450 has come off my account...
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Anonymous
Valerie

I fully agree. I must have used them once in 2016 and before I knew it they were drawing money on my visa. When i noticed sadly it was 2018. When i saw it and drew it to their...

1.0
#1253151
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I have been a free account dropbox customer for several years. There have been a few occasions where I needed to bump up my storage, so paid $9.99/ month a couple of times. Recently I noticed a $1,200 charge from drop box on my CC. This was an unauthorized charge. I am...
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1.0
I didn't like
  • Customer service policies and unauthorized charges
#1251895
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They are terrible at customer service or fixing the issues at hand. Emails go unanswered and at best their replies, are off of a script. You cannot cancel service if you are dissatisfied. We had business files being deleted without our knowledge. They had no...
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1.0
I didn't like
  • Anything about them
#1238616
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I propose that this company's Free Trial is simply a scam to gain customer numbers and to charge fees. The ability to cancel the Free Trial prior to the 30-day grace period is illusive - as indicated by multiple unsuccessful attempts. The Customer Service department is...
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1.2
I didn't like
  • No customer support unclear how it worked
#1220379
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I needed more space to share some files for a project im working on, decided to try the free trial of drop box business. Even if id decided to keep it it was only 27 dollars a month and i thought that seemed reasonable. Unfortunately after my trial expired not only did...
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#1200154
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