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To whom it may concern: Most of my files are messed up?? Lost a lot of files - They cannot be opened up ????? Why am I paying money to protect my photos and files when they cannot come out of dropbox without being completely useless?!! I think it should be against the...
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2.8
I didn't like
  • Being unable to cancel my account
  • Some files are no good since being placed in drobox
  • Anything about them
#1274500
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Just crap. Waste of time Does not work right! Does not not load ALL the files Dose not work right! Does not not load ALL the files Dose not work right! Does not not load ALL the files Dose not work right! Does not not load ALL the files Dose not work right! Does not...
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#1272710
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Dropbox - This company us pulling a scam!

1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
I also have been scammed by dropbox. After signing up for a "trial period which they make imposible to cancel as no one responds and the program disables you to go in to plan settings and cancel. They stated $45 per month, and suddenly $450 has come off my account after one month and all I wanted to do was cancel! Still no one is responding and their "help" number is inactive.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#1253151
Reply to reviews
I have been a free account dropbox customer for several years. There have been a few occasions where I needed to bump up my storage, so paid $9.99/ month a couple of times. Recently I noticed a $1,200 charge from drop box on my CC. This was an unauthorized charge. I am...
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1.0
I didn't like
  • Customer service policies and unauthorized charges
#1251895
Reply to reviews
They are terrible at customer service or fixing the issues at hand. Emails go unanswered and at best their replies, are off of a script. You cannot cancel service if you are dissatisfied. We had business files being deleted without our knowledge. They had no...
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1.0
I didn't like
  • Anything about them
#1238616
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I propose that this company's Free Trial is simply a scam to gain customer numbers and to charge fees. The ability to cancel the Free Trial prior to the 30-day grace period is illusive - as indicated by multiple unsuccessful attempts. The Customer Service department is...
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1.2
I didn't like
  • No customer support unclear how it worked
#1220379
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I needed more space to share some files for a project im working on, decided to try the free trial of drop box business. Even if id decided to keep it it was only 27 dollars a month and i thought that seemed reasonable. Unfortunately after my trial expired not only did...
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#1200154
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I set up a trial for a business client I support. When we decided it 'wasn't for us' the process of putting back all the files from users existing personal accounts was PAINFUL and I am still not 100% that data was not lost. I love the personal dropbox solution, but we...
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2.6
I liked
  • Ease of personal plus
  • Personal plus - simple to use
I didn't like
  • Dropbox for business trial
  • Fact you can not add more space to personal plus
#1199466
Reply to reviews
On one hand, I guess you get what you pay for and I've got a free Dropbox account. On the other hand, support was extremely obtuse when I contacted them and explained that many people have complained when they cannot access a supposedly public dropbox document- The...
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2.7
#1198290
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Their policies are deceptive such that they literally steal money from people for things they didn't sign up for, or that they did sign up for and then cannot cancel because Dropbox doesn't provide an easy way to reach them and may not respond. You cannot reach them by...
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1.0
I didn't like
  • Developing something with bad intentions against the public
  • Not taking ownership or responsibility
  • Being unable to disable and constantly have it reactivate itself
#1177935
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