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Their policies are deceptive such that they literally steal money from people for things they didn't sign up for, or that they did sign up for and then cannot cancel because Dropbox doesn't provide an easy way to reach them and may not respond. You cannot reach them by...
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1.0
I didn't like
  • Being unable to disable and constantly have it reactivate itself
  • Bad customer support that enables deception
  • Developing something with bad intentions against the public
#1177935
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You have to sign up for a monthly trial before you can see if they offer what you need. I did so, and found out immediately that they don't offer what I needed. I sent them a cancellation email within an hour. A few days ago they sent me a promotional email. I...
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1.0
I didn't like
  • Being unable to cancel my account
#1175815
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Dropbox - Drop box scam

Horrible. They keep charging me every month Imege. I have discontinued the service. Several times I called I am going to sue them
#1158705
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I used to love DropBox, and after months of them nagging me with a small pop up, I agreed to try the Business trial upgrade for more space. And I like the extra space, that's what I needed. But Roll forward to December. After some personal life issues, I finally...
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2.3
I liked
  • Product concept
  • How easy it is for files to sync
I didn't like
  • Use terms of use in negative way
  • Unauthorized auto paymnt
#1157314
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I was charged over $500US for 3 business accounts that I did not want. This company, I feel, seems to hide all the fine print in even finer print. They ripped me off. Tech support demanded to have my personal banking information (routing numbers, etc...), credit card...
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Anonymous
Dennis Geiser

I was charged 700.00 on my credit card for a recurring business account I did not set up. I am not sure how they got my credit card information. When I approached them they re...

1.7
I didn't like
  • Deceptive billing
#1141243
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NO CUSTOMER SERVICE, UNABLE TO RECIEVE PROMPT ASSISTANCE OR ANY SOLUTION TO MY ISSUES. IF YOU ARE LOOKING FOR A SECURE FILE STORAGE CLOUD SERVICE, DROPBOX IS DEFINITELY NOT THE SOLUTION FOR A BUSINESS. SOMEONE SHARED A FOLDER WITH MY DROPBOX AND NOW THEIR ACCOUNT HAS...
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1.1
#1135007
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I was unable to cancel my subscription online (they only let me upgrade it), so I submitted a ticket and was told I wouldn't be billed for the next billing cycle. I was indeed billed for the next cycle and spent way too much time after that trying to clear this up,...
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1.7
I didn't like
  • Way they conned me and charged fraudulently
  • Support
  • Customer service
#1131153
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With their deceptive website, the page with plan choices defaults to yearly button clicked, when you scroll over the plans it gives you monthly pricing,even when yearly button is clicked. Plans are listed where yearly button is at top of page, out of sight, so looks...
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Anonymous
Steven

Same thing happened to me, they stole $750.00 x 2, for $1,500.00 total. And no refund, spent an hour on the phone with one of their "customer support" agents. May as well be...

Anonymous
gavin anderson

I too have been conned and had over £200 stolen from my account over a 2 year period when I wasn't well and caring for my wife who was recovering from cancer and coping with b...

#1121500
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Forgot login/password does not work. Credit card charge tool does not work. Seach the site for a telephone number and you will not find one. There is no way to talk to anyone and the email response support is non-existent. The sales number however answers very quickly...
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I didn't like
  • Lack of phone support
  • Deceptive website
  • No customer service
#1113791
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On August 20, I upgraded my personal Dropbox (DB) account to a standard business plan, with the understanding from the DB webpage interface that it would cost $150 year ($12.50 monthly). However, I discovered that I was being charged $799.50 when I reviewed my credit...
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2.0
I didn't like
  • Unscrupulous refund policy and customer service
#1111206
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