Dropbox
780K
CLAIMED LOSSES
390
TOTAL REVIEWS
30.8K
PAGE VIEWS
5
ISSUES RESOLVED
New Reviewer
Still can’t get into my dropbox
I have had this Dropbox account for a long time I have new phone and no longer have the email or phone number I sign up with so now I can get in my Dropbox
ID
Product
Dropbox Account
Pros
- Dropbox i ordered with photo album sharing
- Personal plus - simple to use
Cons
- Automatic billing of full business price for a year
- Security issues
Preferred solution
I want my pictures back, my pictures in my Dropbox is very important to me
Follow up requested for my email concerning unknown charges
No, the company "Dropbox" did NOT respond to my email requesting assistance for unauthorized charges billed to me by them.
User's recommendation: Proceed with caution.
ID
Product
Dropbox Subscription
Cons
- Customer service sucks
- Does not apply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDropbox disabled
I can not copy link. I use to get error message that says you are working on it. Now when I try to sign in it says account suspended or something to that affect. Your chat box for help will not open my account name is webereod@***.com,
ID
Pros
- Ability to share large folders with sub-folders
- Was great
Cons
- Support
- Customer service sucks
New Reviewer
Cancel free trial
Never was able to see anything on Dropbox want to cancel feee trial now Representative please and thank you
ID
Preferred solution
Cancel free trial
Billed for account that's no longer in use
We wanted to get in contact regarding our business account and wanted to remove an account we're still paying for. Dropbox has not got back to us and there's barely any way to reach them through the phone or email!
ID
Trying to cancel trial
I received a email from Dropbox telling me my trial was due to run out 9th July 2021. If I didnt cancel before this date I would be automatically charged. I tried to speak with customer service on the phone but told no support for non business members. Tried following web instructions to cancel membership could not find cancel option. Tried on line chat support still no joy. Eventually called Apple support who helped. Dropbox customer service stinks.
User's recommendation: Be careful before signing up for a trial it’s not as easy to cancel.
ID
Location
Lagrange, Ohio
Service
Dropbox Free Trial
Pros
- Useful app
- Great app for file sharing
Cons
- Poor customer service
New Reviewer
I paid twice. Please give me a refund
I paid $119.88 dollars twice,one with my chase card my phone is 786597**** and the other one with Apple Pay. Was doble. . I want a refund
ID
Location
Miami, Florida
Warning!
I just lost 100 gb of data on Dropbox. Before you join and pay try searching for an actual number to contact a real human for help. There is none. Try it. None. You have been warned.
User's recommendation: Beware.
ID
Location
Edison, New Jersey
Account disabled
My drop box was deactivated. I need to get it back. I had people share and add files from other devices but the account should be active. I dont check email often so i missed the notification emails. I have responded althought it was after the account was deactivated.
ID
Location
Hialeah, Florida
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New Reviewer
Terrible service
If you have a real issue with this company - such as you have been charged $450 a month for last 2 months and want to get to the bottom of it. There is no where to go. Calls drop hang ups its terrible!
ID
Product
Dropbox Website
Pros
- Service works well
Cons
- Automatic billing of full business price for a year
- Billing
- Unscrupulous refund policy and customer service
Loss
$900
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHelp!
Original review updated by user May 18, 2021
I have had an account for years. Suddenly it is disabled. I submitted a ticket and no one has responded. When I try the forum I get a message that I have been banned with no further explanation. I dont share files its for my personal use. I now can not access the files that were online only. I have been a paid customer for quite sometime and this makes no sense. I have been patient but Dropbox was my online life. If there is an issue I would like to fix it and if my account has been compromised, we need to address it. I need some help here. I have no information whatsoever and being ignored isnt a solution for a business I have promoted and utilized extensively! Please help! ID
Product
Dropbox Subscription
Pros
- Easy access to stored files
- Convenient sharing
Cons
- No customer service
Loss
$99
Preferred solution
Help. Info. A fix.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo Contact With DropBox
It looks like there is a security issue and I cannot access any shared files within our company. The company paid for me to have upgraded service and Dropbox keeps asking if I want to upgrade. Whenever I want to make a change Dropbox asks for my email and says I should be receiving a reply but I never receive the sent email. Since 4/1 I've had no access to important documents. forms. etc.
User's recommendation: Dropbox is great until something goes wrong....
ID
Location
Medford, Oregon
New Reviewer
Cant log into my account
My acct that I pay for Ddolivek@***.com Can't long in get error message acct saying passwork wrong so I climy acctvi pay forck forget, then I get message sorry acct is disabled. Why. Please activate
ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPut files back on desktop
Wow, I wonder why Dropbox didn't let us know that all files would be deleted from Desktop? That seems important to my business. It would have been good to put in disclaimer. How can I recover? It's not letting me when I download files from your website. What is a valid number where I can talk to a live human being? Thanks
ID
Product
Dropbox Account
Pros
- Please restore files
Loss
$1000
Preferred solution
please restore all my desktop files
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCannot login to my account.
No way to contact human. Automated help is worthless. Time to find an alternative. Too bad good concept but unacceptable customer service.
User's recommendation: Find an alternative.
ID
Product
Dropbox Website
Preferred solution
Deliver product or service ordered
New Reviewer
I need to cancel my husband's drop box account. He passed away March 8th, 2021 and our bank account is being billed $12.78 every month. Someone please help me. This ph# doesn't work.
Original review updated by user May 11, 2021
I need someone to help me cancel my deceased husband's dropbox account. The phone number I was given to call doesn't work and no one has helped me. Meanwhile, my bank account is being billed $12.78 every month. I'll have to alert the Better Business Bureau if someone doesn't help me delete/cancel this account completely and forever!! Diana Weiss Goodman 713-291-**** diana_weiss09@***.com ID
Product
Dropbox Subscription
Preferred solution
Cancel/delete my deceased husband's account immediately and let me know when it has been taken care of. Diana Weiss Goodman 713-291-0004 diana_weiss09@hotmail.com
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