Dropbox Reviews and Complaints
Add to comparison
They are terrible at customer service or fixing the issues at hand. Emails go unanswered and at best their replies, are off of a script. You cannot cancel service if you are dissatisfied. We had business files being deleted without our knowledge. They had no...
Read more
I propose that this company's Free Trial is simply a scam to gain customer numbers and to charge fees. The ability to cancel the Free Trial prior to the 30-day grace period is illusive - as indicated by multiple unsuccessful attempts. The Customer Service department is...
Read more
I didn't like
- No customer support unclear how it worked
I needed more space to share some files for a project im working on, decided to try the free trial of drop box business. Even if id decided to keep it it was only 27 dollars a month and i thought that seemed reasonable. Unfortunately after my trial expired not only did...
Read more
Product
I set up a trial for a business client I support. When we decided it 'wasn't for us' the process of putting back all the files from users existing personal accounts was PAINFUL and I am still not 100% that data was not lost. I love the personal dropbox solution, but we...
Read more
Product
I liked
- Personal plus - simple to use
- Ease of personal plus
I didn't like
- Dropbox for business trial
- Fact you can not add more space to personal plus
On one hand, I guess you get what you pay for and I've got a free Dropbox account. On the other hand, support was extremely obtuse when I contacted them and explained that many people have complained when they cannot access a supposedly public dropbox document- The...
Read more
Their policies are deceptive such that they literally steal money from people for things they didn't sign up for, or that they did sign up for and then cannot cancel because Dropbox doesn't provide an easy way to reach them and may not respond. You cannot reach them by...
Read more
Product
I didn't like
- Developing something with bad intentions against the public
- Not taking ownership or responsibility
- Bad customer support that enables deception
You have to sign up for a monthly trial before you can see if they offer what you need. I did so, and found out immediately that they don't offer what I needed. I sent them a cancellation email within an hour. A few days ago they sent me a promotional email. I...
Read more
Product
I didn't like
- Being unable to cancel my account
Dropbox - Drop box scam
Horrible. They keep charging me every month Imege. I have discontinued the service. Several times I called I am going to sue them
I used to love DropBox, and after months of them nagging me with a small pop up, I agreed to try the Business trial upgrade for more space. And I like the extra space, that's what I needed. But Roll forward to December. After some personal life issues, I finally...
Read more
I liked
- Product concept
- How easy it is for files to sync
I didn't like
- Unauthorized auto paymnt
- Use terms of use in negative way
Similar to Dropbox
I was charged over $500US for 3 business accounts that I did not want. This company, I feel, seems to hide all the fine print in even finer print. They ripped me off. Tech support demanded to have my personal banking information (routing numbers, etc...), credit card...
Read more
I was charged 700.00 on my credit card for a recurring business account I did not set up. I am not sure how they got my credit card information. When I approached them they re...