Dropbox
Dropbox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dropbox has 1.6 star rating based on 418 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to use, Sharing simple files with basic, Great app for file sharing.
Cons: Customer service, No customer service, Support.50% of users think that Dropbox should improve its Payment and refund flow.
50% of users say that they won't use Dropbox in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dropbox has 1.6 star rating based on 418 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to use, Sharing simple files with basic, Great app for file sharing.
Cons: Customer service, No customer service, Support.50% of users think that Dropbox should improve its Payment and refund flow.
50% of users say that they won't use Dropbox in the future for similar services or products.Recent recommendations regarding this business are as follows: "DON'T GO WITH THESE PEOPLE THEY WILL STEAL ALL YOUR MONEY YOUR HAVE IN YOUR ACCOUNT", "Stay away from Dropbox", "Provide human contact to resolve problems", "If you have a similar problem and get no help on-line, file a complaint", "Be careful. Monitor you account.".
Most users ask Dropbox for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Dropbox Reviews
"I'm getting billed without authorization"
Hi, I'm getting billed with no reason. I discontinued your services a long time ago. I just got billed WITHOUT any transaction ID so I can't even check the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
These people are big scammers stealing your money's. I tried to talk to someone and they tried to charge me a did dollar just to get my refund are y'all stupid you are so about to get a class action l
After I'm done with this company that will be paying everyone ten times what they stoked from people's very
- Take all your money out of your account
- Steal everything you got
Preferred solution: Full refund
User's recommendation: DON'T GO WITH THESE PEOPLE THEY WILL STEAL ALL YOUR MONEY YOUR HAVE IN YOUR ACCOUNT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm getting billed without authorization
Hi,
I'm getting billed with no reason. I discontinued your services a long time ago. I just got billed WITHOUT any transaction ID so I can't even check the transaction with your system.
It's unfair and it looks like a scam when you don't allow people to contact real customer service.
The payment isn't big but I promise I will contact the European Consumer Rights Office to resolve it if I won't be contacted within 24h from now.
- No customer service or way to contact
Preferred solution: Full refund
User's recommendation: Stay away from Dropbox
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Illegal billing on my account despite a Dropbox basic plan
Greetings,
I would like to call your attention to the illegal billing on my dropbox account, and further request that it be reversed immediately.
My current Dropbox account is set on the Dropbox basic plan, but yet I was billed for $119.88 some hours ago. Kindly reverse this immediately as I am content with just the basic plan for now.
Transaction Code is 1Y706284M220****T
Thanks
Nnamdi
- Usually a great service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Banning, California
I'm paying for extra storage for months and don't have it!
Was. given option for Walmart gift card.
I want to speak with someone about my account!!
Pretty angry now! I have been trying to contact someone for over 3 weeks now!!
Bend, Oregon
Help with account - tried the CS # posted on this site
whomever posted the Customer Service phone number for Dropbox, did so only to create a scam of sorts for those who really want to get a hold of Dropbox.
DO NOT CALL THE CUSTOMER SERVICE NUMBER POSTED ON THIS WEBSITE FOR DROPBOX.
It connects you with a computer answering service that wants you to be connected to agent that will supposedly give you a $100 gift card. It does NOT connect you to Dropbox!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cannot contact them regarding an account because I don’t know the login for the account. They are billing me for.
They constantly bill me, but I can't log in to cancel whatever account they're billing from because I don't have the login.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delete synced stuff
I have cancelled dropbox, deleted the icon from my MAC but previously synched photos and movies are still linked. HOW DO I DELETE THEM.
Has totally eaten up memory.
PLEASE help!
gb photos still synced to my computer. No one also needs photos that are still stored.
I would appreciate your help!
- Nice free feature for family
- Lousy customet service
Preferred solution: I’d like to get the photos and movies which synced to my MAC after I indicated not to dync
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zofingen, Aargau
Cancellation of the subscription
My credit card has been charged with Euro 119.88 on June 30, 20924. The last 4 digits of my Master Card are 4878.
As I am never using Dropbox, I'd like to cancel the subscription that I must apparently have signed up for without realizing. I would also highly appreciate if you could refrain from collecting the amount of Euro 119.88. The authorization code of my bank (UBS in Switzerland) for this transaction is 029688.
Thank you in advance for cancelling the subscription and returning the charged fee. Kind regards, Margareta Plüss.
Brentwood, California
Unable to navigate help menus
I am able to log into drop box but I am not able to access details of my account or any other options. After an hour in an infinite-loop navigating through their on-line help menus I resorted to writing to their offices in San Francisco.
I man get an answer, maybe not!.
User's recommendation: If you have a similar problem and get no help on-line, file a complaint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm being charged yearly and monthly Services.
STOP monthly charges! You're taking $11.99 out of my account monthly. I've already paid you $119.00 for yearly services!
- New to app
- New to app
Preferred solution: Full refund
User's recommendation: Be careful. Monitor you account.
Impossible to reach a human. My issue has not been resolved.
I need to cancel my subscription. I cannot figure out how to do it online. What number can I call to speak with someone who can assist with this?
Preferred solution: Cancel my subscription
Bellevue, Washington
Need to cancel subscription
I called to cancel an account and all I got was someone trying to get a credit card from me and trying to give me a reward, which I kept telling him I didn't want.
New Windsor, New York
Customer Service does not answer the phone. The platform has changed from legends to Files and I cannot use it and there’s nobody to help me!
Having Trouble using my account to send envelopes because your system is different since I last used it this past May into June
Valley Village, California
Change credit card billing
Have been unable to resolve this and make the change in billing information. Very frustrating.
Just want to talk to a human who can do this quickly and efficiently. I tried to follow the written directions but was unable to.
User's recommendation: Provide human contact to resolve problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancellation - United Church of Christ Cornerstone Fund - Account
My name is Tony Marcial. I am the Accountant for United Church of Christ Cornerstone Fund.
We have tried numerous times to contact your customer service regarding our account with you and kept getting the run around. The member of our account with you by the name of Rachel Duncan is no longer with our company. She left back in April 2023. Recently, we just found out that she opened an account with Dropbox under our company name.
We intend to continue the account and, will need to switch to a new member but apparently, no one in your company seems to want to assist us and just kept giving us a number to call which leads to a different company. Anyway, we need someone to contact us ASAP. We closed Rachel's American Express so, we will need to give you a new American Express number for your next billing.
If we do not hear from you, we will cancel our account and go with another company. You can email me at amarcial@***.org or call (216) 736-****.
- Very bad and useless customer service
Preferred solution: Info on how to switch admin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Need to be DELETED from Dropbox. Need to TALK BY PHONE
NO ONE HAS YET ANSWERED MY 'PISSED CUSTOMER' - ONLINE DISCUSSION FOR THE NEED TO BE CANCELLED FROM DROPBOX. I STILL NEED CONFIRMATION OF THIS OR I WILL TURN THIS DROPBOX ISSUE OVER TO THE AUTHORITIES LATER TODAY IF NOT GETTING THE REQUIRED ONLINE CONFIRMATION FOR CANCELLATION.
YOUR BUSINESS HAS NOT YET REPLIED TO THIS EXCEPT TO STATE THAT ANOTHER CUSTOMER CAME FIRST!
THAT IS POOR CUSTOMER RELATIONS.
MJ GROTE
User's recommendation: I KNOW NOTHING ABOUT HAVING SIGNED UP W/DROPBOX & AM UNABLE TO REACH AN AGENT BY PHONE OR TO GE CONFIRMATION ONLINE THAT ACCOUNT IS CANCELLED . FRUSTRATING. BEEN ON CELL OVER AN HOUR NOW FOR AN AGENT + NO ONE ONLINE IS GIVING ME CONFIRMATION OF CANCELLATION. POOR CUSTOMER RELATIONS!
About
Dropbox is an online service that specializes in providing virtual online hosting for files, documents, images and media files. The company took its start in 2007. It was founded by Arash Ferdowsi and Drew Houston. Nowadays the corporation has more than 400,000,000 regular users. It makes Dropbox one of the biggest IT companies in the world. Dropbox has offices in more than 200 countries. The company offers various software packages such as Dropbox Pro, Dropbox Business, Dropbox Mailbox and Dropbox Carousel. In addition the corporation offers a wide selection of programs for iPphones, iPads, Blackberry, Android and Kindle Fire mobile devices.
Dropbox is ranked 684 out of 7123 in Software category
UK, Other, USA, Worldwide
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