Manufacturer: Dropbox Category: Subscriptions Clear all filters (13 of 13 reviews match)
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Unless you are a business user, there is no way to actually talk to Dropbox. I had purchased a year's 1 TB storage...about $120 worth. They will answer an email after 3-4 days and take multiple days in between all communications and they never address the real issue....
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1.0
Product
Dropbox Pro Subscription
I liked
  • Ability to access files from multiple devices
  • Ability to access files frm mny devices share w people
I didn't like
  • No customer support unclear how it worked
  • No customer phone support unclear how it worked
  • Lack of phone support
#1080344
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Dropbox billed me for business trail even though I cancelled before the 30 days. Then I tried to find a customer service number and I could not find anyone to talk with. I was pushed to the online customer support option and nine matched this problem. I got a person...
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2.2
Product
Dropbox Pro Subscription
#1078859
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This is the link to what is going on, which you will note DROPBOX has marked as "SOLVED" : https://www.dropboxforum.com/t5/Photos-and-videos/The-Photos-page-is-changing/td-p/218974#M112 To summarise, Dropbox have just announced that from 30th of June 2017 all customers...
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3.0
Product
Dropbox Pro Subscription
I liked
  • Dropbox i ordered with photo album sharing
I didn't like
  • Will delete all customers photo albums from 30th june 2017
#1043761
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Dropbox Pro Subscription Review

#921367
I tried to cancel my account with Dropbox, when I called they hung up on me as soon as I said I wanted to cancel, I called back to hear a recording , all service reps were busy. I called back from another phone, went right thru, same guy answered, I said again i wanted to cancel, he started swearing at me told me not to call back.
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i had been a Dropbox Pro subscriber at $199/year. I didn't need it any more but it was renewed without authorization. I couldn't speak to a human being to handle this billing issue. So online, I tried to handle the downgrade to 1TB of storage (from 2) which would only...
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Anonymous
Anonymous

Come on -- everybody knows about automatic (not unauthorized) renewal plans. You dropped the ball, so suck it up.

2.9
Product
Dropbox Pro Subscription
#1017349
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My wife and I needed to share some important documents for an upcoming meeting, so I simply sent her a "Gift Subscription" to Dropbox Pro - easy enough, right? Wrong. The activation email failed to arrive. (not a spam nor an incorrect email) There is no phone support...
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Anonymous
Dexter1715

A month later and Dropbox's service has not improved. We ended up opting for a different service that has 24/7 phone support.

2.4
Product
Dropbox Pro Subscription
I liked
  • How easy it is for files to sync
  • Ease of use
I didn't like
  • Lack of phone support
  • Timeliness of support repies
  • Billing issue and no customer service
#971216
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They keep billing my credit card for $750.00 every year.I no longer own the business and am retired. I cannot get anyone to respond to my emails. You can always get someone on the phone if you want to buy but never when you have a complaint. They should be put out of...
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1.0
Product
Dropbox Pro Subscription
I didn't like
  • Support
  • Fake free trial and no option for refunds
#952727
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And you can not talk to them.Why use this service when so many others are now available and have better support, customer policies and easier to use websites? Now working with bank credit card to see if it is fraud since I did not order it and have an email stating is...
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Product
Dropbox Pro Subscription
#945987
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Due to their lame, confusing interface, I unknowingly signed up for a 5 license business account.Being a small new business of one person (revenue less than $2,000), I have no reason for a 5 person account. Now, less than one month after this mistake has taken place,...
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1.0
Product
Dropbox Pro Subscription
I didn't like
  • Experience
#928662
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Dropbox is great when it works. I am using the paid version - Dropbox Pro. I had a permissions issue - cannot edit, change or save my files, opens everything as read-only, no workarounds. I've have been waiting 9 days with no resolution. Each time they respond it...
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3.1
Product
Dropbox Pro Subscription
I liked
  • Product concept
  • Product most of the time
I didn't like
  • Technical support
#927890
Reply to reviews
Apparently although I let dropbox know that I did not have a "team", when my Free Trial ran out they charged me for extensive coverage for many team players. 750$ for a year. There is no phone number. I was able to chat online to try and reverse the charges and/or...
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Product
Dropbox Pro Subscription
#894849
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