Product: Dropbox Customer Care Clear all filters (0 of 13 reviews match)
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Their policies are deceptive such that they literally steal money from people for things they didn't sign up for, or that they did sign up for and then cannot cancel because Dropbox doesn't provide an easy way to reach them and may not respond. You cannot reach them by...
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1.0
Product
Dropbox Customer Care
I didn't like
  • Bad customer support that enables deception
  • Developing something with bad intentions against the public
  • Being unable to disable and constantly have it reactivate itself
#1177935
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Dropbox - Drop box scam

Horrible. They keep charging me every month Imege. I have discontinued the service. Several times I called I am going to sue them
Product
Dropbox Customer Care
#1158705
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Ok, so I contact dropbox. Now this is the interesting bit, as some *** (is it a computer?) just sends me back a generic set of instructions which basically tells me to try and restore it from my account, despite the fact that I just emailed them and told them that...
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2.4
Product
Dropbox Customer Care
#1011447
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Original document written on open office and saved on dropbox so editing can be done at other locations from a tablet. This server is confusing the two separate files as one coming from open office with two different fonts (the tablet doesn't support the font from open...
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1.0
Product
Dropbox Customer Care
I liked
  • Product concept
I didn't like
  • Deception
  • Unauthorized file deletion
  • Customer service
#980426
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I am the same like all the rest of the consumer who try out their business upgrade for more storage capacity.Was charged $750 on my credit card, called several times with no live support. Emailed them the issue but no response. Finally spoke to an arrogant MF who said...
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Anonymous
JC

Same thing just happened to me. Might be time for a class action lawsuit

Ballston Lake, New York
Product
Dropbox Customer Care
#938306
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Idid you read my message which I just explained the major problem? I have tried several times to "TALK" with a real person. NO ONE wants to talk, all they can do is send me solutions that do not work. I have explained this several times to several people. Now I am...
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Anonymous
Anonymous

Totally agree. I have had issues now for a month, and between lengthy delays I get an email which does not help, provide any assistance, and has made no real attempt to recti...

Cascais, Lisbon
Product
Dropbox Customer Care
#922735
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Phoned Customer Service and was cut off when I stated my problem.Robert at 888-414-8124 as well as 877-640-2519. Phoned again, giving him the benefit of the doubt, he hung up on me again. Called a third time and asked if I had customer service and he told me that I had...
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Product
Dropbox Customer Care
I didn't like
  • Not only lack of customer service but rude customer service
#921614
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Drop Box uses "ZenDesk" so you will never be able to contact anyone in DropBox. Zendesk deflects complaint for many companies that are trouble. Another is RedFox/Phantom. You can send them all sorts of inquires and they will respond with canned links that have nothing...
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1.0
Product
Dropbox Customer Care
I didn't like
  • Being baited on-line to subscribe
#908695
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Dropbox Customer Care Review

Absolutely NO CUSTOMER SUPPORT OR ANY SIGN OF HUMAN INTELLIGENCE AT THIS "Company". All automated nonsense. God help you if you need a problem fixed. It ain't a gonna happen. STAY AS FAR AWAY AS YOU CAN !!! Hide your wallet ...
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
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Value for money
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Product
Dropbox Customer Care
#887460
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To restore a file where an event showed several files deleted (and no restore options), our business submitted a ticket and exchanged at least five or six extensive emails with Dropbox trouble shooting department. While we do not have a Dropbox Business account, I...
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1.3
Product
Dropbox Customer Care
I liked
  • How easy it is for files to sync
I didn't like
  • Customer service
#885006
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