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i had been a Dropbox Pro subscriber at $199/year. I didn't need it any more but it was renewed without authorization.

I couldn't speak to a human being to handle this billing issue. So online, I tried to handle the downgrade to 1TB of storage (from 2) which would only cost me $99/year. The response I got was I couldn't downgrade until the end of the current subscription cycle which was one year away even though I reached out to them on the day I got notice of the subscription renewal.

So now I am stuck in this plan for another year and giving them $100 more in fees that should be in my pocket. What a rip off.

Product or Service Mentioned: Dropbox Pro Subscription.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

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Come on -- everybody knows about automatic (not unauthorized) renewal plans. You dropped the ball, so suck it up.

to Anonymous #1299216

you missed the point, Mr suck it up. Every auto renewal subscription I am on notifies me when the term is coming to an end and gives me the option to opt out.

This one didn't. And when I notified them to change my plan, they tell me tough luck. Im stuck for a full year.

On the very day the subscription renewed.

So go tell someone else to suck it up.

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