Contact Dropbox Customer Service
Dropbox Phone Numbers and Emails
Toll-Free Number:
-
(888) 414-8124
Sales Department:
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(855) 237-6726
Dropbox Emails:
Dropbox Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Dropbox Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Dropbox is 8884148124. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 43% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Dropbox may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Dropbox Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Dropbox is 8884148124. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 43% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Dropbox may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Dropbox mainly because of account, activation/ cancellation, payments and charges.
1% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Dropbox is support@dropbox.zendesk.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Dropbox Website:
Dropbox Help Center:
Corporate Office Address:
Dropbox Customer Service Reviews
While their online storage concept is simple and easy to use their customer service is the absolute WORST that I've ever dealt with. I am a professional photographer.
I had an email through GoDaddy that I let expire. I took some time off doing photography to do other things and cancelled my old email address. When I tried to access my Dropbox to change the email it stated that they needed to send a 6 digit code to that non-existent email address. When I emailed DB support they said they could get me in if I answered a few questions as best I could.
I did just that and there were a few questions that I could not answer such as.. Name a file that you last uploaded (well that was last year) I could not remember. So they said that was not sufficient. I have tried numerous times to tell them that this IS my account I even told them I'd share an IP address from one of the computers that I've used to access the account.
STAY AWAY FROM DROPBOX! While their service is just fine their customer service is TERRIBLE and when it comes to important files and online cloud storage it's just not worth the risk.
How Good is Dropbox's Customer Service?
Summary of Dropbox Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dropbox?
Account Question:
- “My account has been restricted”
- “Recover account”
- “Forgot password”
Payments and Charges Question:
- “Why did I get charged 211 last night”
- “Charges”
- “Billing”
Activation/ Cancellation Question:
- “Cancel”
- “Cancellation issue”
- “I did not subscribe and my money was taken”
Request for Information Question:
- “Help with business”
- “Tech support”
- “Help with account”
Refund Question:
- “To get a refund from a charge on a free account”
- “Refund”
- “Refund and cancellation”
Product/ Service Question:
- “Gmail isn't working.”
- “Sync not working”
- “Access”
Staff Question:
- “Customer service”
- “Paying for service and it won't work”
- “To talk customer service”
Cards Question:
- “Someone used my debt card fraud”
- “Change credit card billing”
- “Need to update credit card information”
Return/ Replace Question:
- “Need to return to previous account”
- “Return my $58to my card”
- “Trouble changing emails”
Shipping and Delivery Question:
- “I have a song i recorded and put drop box i cannot get it back. This is a important song i need to get. There are 2 other songs same situation. Please help get these songs back. They are very important. Thank you.”
- “Sir security code is not coming on my mail id.”
- “I bought a package of products from DropBox. I have a new phone number and a new email address.”
Website/ Application Question:
- “Website doesn't work.”
Other Question:
- “Lost file recovery”
- “Wrong email”
- “Error 0x80070780”
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