Dropbox Phone Numbers and Emails

Toll-Free Number:

  • (888) 414-8124
Send Message

Sales Department:

  • (855) 237-6726

Dropbox Emails:

Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Is this your business?

How to Contact?

Most Popular Number:

(888) 414-8124
Total calls: 3 448 Issues resolved: 49 Last call: Mar 28, 2024

What Is the Dropbox Customer Service Phone Number?

You can contact Dropbox customer service by calling their toll-free number at 1-888-414-8124. They offer 24/7 support through various channels, including the help center, community, and chatbot. Additionally, depending on your plan and account type, you may have access to phone and live chat support through dropbox.com/support. These support options ensure that Dropbox customers can receive assistance whenever they need it, whether it's troubleshooting issues, getting answers to their questions, or exploring the features and capabilities of Dropbox.

How to Contact Dropbox Support via Email?

You can get in touch with Dropbox support by sending an email to support@dropbox.zendesk.com. The response time for email support may vary depending on your account type. Plus, Family, Professional, and business users can typically expect a response within 1 business day, while Enterprise plan users can expect a faster response within 1 hour, regardless of the day of the week. Email support is a reliable way to seek assistance, report issues, or receive guidance for Dropbox services and features.

Can I Contact Dropbox Customer Support by Chat?

You can contact Dropbox customer support through chat, but the availability of this option depends on your subscription plan. If you have a Plus, Professional, Family Manager, or Business/Enterprise admin plan, you can access live chat support. However, if you have a Basic or Family Member plan, live chat may not be available. To initiate a chat, visit the contact page on the official Dropbox website and select "Customer Support." You will see a blue chat icon at the bottom right corner of the page. Live chat support is typically available during local business hours, from 9 AM to 5 PM.

PissedConsumer Club

Contact Information

Dropbox Website:

Dropbox Help Center:

Corporate Office Address:

Dropbox, Inc.
1800 Owens St
San Francisco, California 94158
United States

Dropbox Customer Service Reviews

1.2 / 5
Bad
Rebecca G Bmn
To get a refund for monthly charges that were never authorized..

It was extremely difficult to even figure out how to contact customer service. I was hung up on twice, tried to placate me with a gift card, and told their system was down.

Read full review
DENNIS W Mkm
Terrible Company! Stay AWAY!
stars-rating stars-rating stars-rating stars-rating stars-rating
2.9

While their online storage concept is simple and easy to use their customer service is the absolute WORST that I've ever dealt with. I am a professional photographer.

I had an email through GoDaddy that I let expire. I took some time off doing photography to do other things and cancelled my old email address. When I tried to access my Dropbox to change the email it stated that they needed to send a 6 digit code to that non-existent email address. When I emailed DB support they said they could get me in if I answered a few questions as best I could.

I did just that and there were a few questions that I could not answer such as.. Name a file that you last uploaded (well that was last year) I could not remember. So they said that was not sufficient. I have tried numerous times to tell them that this IS my account I even told them I'd share an IP address from one of the computers that I've used to access the account.

STAY AWAY FROM DROPBOX! While their service is just fine their customer service is TERRIBLE and when it comes to important files and online cloud storage it's just not worth the risk.

Read full review
Kerby Fce
Tried to cancel account

Called 3 times and all 3 times your reps have hung up on me when I have expressed that I wanted to cancel the app. Poor customer service.

Hence, is why most of us do not want to do business with companies anymore. Truly sad

Read full review
David D Ulp
Accessing dropbox concerning my account and unable-to login

I purchased Dropbox and got the plus version for use initially on my Apple Ipad. To my knowledge or recollection a pain stakingly verified I purchesed that copy with a free grace period and on the app store purched/leasing fee for $11.99 a month.

It works like from looking back at ALL my Dropbox Emails fro October 13th 2023 when I paid for it on the app store I did not either from the App Store, nor Dropbox an order number to use if needed. Long story short I ca't get any help from dropbox after checking google about dropbox help access and recived lots of there websites Info on the natter. But, my email address I setup my Dropbox account with won't let me sign in and also dose not like my password I setup at the start.
The Kicker her is on my devices I can somehos get in, but other times I can't login again and can't login on the web. My browser has the correct password which in some cases dose let me in.

Dropbox, has sent a new email to my registerd Dropbox account email . In that email it says to apparently down load a newer version for both my windows pc and apple IOS devices but when I click those download buttons to down load I'm unable too. I deffinately need Dropbox help by customer support or tech suuport. The have a contact button, but leads me to pissedcustomers website, they responed with this link and her I am.

Dropbox was and has worked until now. I'll need to try more on my devices which were previously working and logged me in at some p[oni, so I've used it with the login emaill address and password I setup Dropbox to begin with. HELP!!! Where is Dropbox help?

the online help is only as good as the software programers came up with! But, a computer only know yes/no, one and zero, and only preprogramed information that it was programed for, a Human can think for themselves and reason a reanable solutin and give you the help and answer you need!

Since the pandemic started most if not all companies except a very few have a human support person, otherwise those company customer phone numbers only direct you to the web. And then were back to square one, no useful help!

Read full review

How Good is Dropbox's Customer Service?

Joye Jev
Joye Jev
Feels Disappointed | Mar 02, 2024

I tried contacting customer service but they don't have a phone number they take u to a reward service

Read full quote
Mysha Oxi
Mysha Oxi
Feels Disappointed | Feb 15, 2024

It really took about 4 days to have somebody talk to me. And it was over them taking funds out of my account after I cancelled last year

Read full quote
Truong Rxi
Truong Rxi
Feels Disappointed | Jan 25, 2024

Frustrating!

Read full quote
Paulmichael Efq
Paulmichael Efq
Feels Disappointed | Jan 21, 2024

I had zero issue when I spoke with an actual Dropbox rep at a different phone number (NOT a pissed consumer rep) live and had my issue taken care of properly. Unfortunately, I can't say the same about the pushy rep with pissed consumer.

Read full quote
Luisalberto Pwj
Luisalberto Pwj
Feels Disappointed | Jan 12, 2024

Horrible. Ended up having to call my bank instead.

Read full quote
Demetrie Hcf
Demetrie Hcf
Feels Neutral | Nov 01, 2023

Annoying that you can’t call a real person.

Read full quote

Summary of Dropbox Customer Service Calls

4.1K TOTAL
CALLS
00:53 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dropbox?

Account Question:

  • “Update account information”
  • “Council membership”
  • “Trying log in”

Payments and Charges Question:

  • “Billing issues”
  • “Bills”
  • “Billing”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancellation”
  • “I did not subscribe to dropbox”

Request for Information Question:

  • “I have guestions about my account”
  • “Help with 2 issues”
  • “My phone was stolen and someone put a 2 step verification on my phone”

Product/ Service Question:

  • “Dropbox isn't working”
  • “Want to have access to my dropox using my new enail address, old email has been deactivated”
  • “Urgent access issues”

Refund Question:

  • “Refund and cancellation”
  • “To get a refund for monthly charges that were never authorized..”
  • “Refund”

Staff Question:

  • “Customer service”
  • “To talk customer service”
  • “Need to drop the service not using it”

Cards Question:

  • “Need to update credit card information”
  • “Credit card charge”
  • “Someone used my debt card fraud”

Return/ Replace Question:

  • “Return my $58to my card”
  • “Trouble changing emails”
  • “I want to change my plan.”

Shipping and Delivery Question:

  • “I have a song i recorded and put drop box i cannot get it back. This is a important song i need to get. There are 2 other songs same situation. Please help get these songs back. They are very important. Thank you.”
  • “Sir security code is not coming on my mail id.”
  • “I bought a package of products from DropBox. I have a new phone number and a new email address.”

Website/ Application Question:

  • “Website doesn't work.”

Other Question:

  • “Dropbox not updating on my desktop”
  • “Not able to upload data to the dropbox”
  • “Trouble printing”

About

Related Companies

Dropbox Sign

Summary

Dropbox is an online service that specializes in providing virtual online hosting for files, documents, images and media files. The company took its start in 2007. It was founded by Arash Ferdowsi and Drew Houston. Nowadays the corporation has more than 400,000,000 regular users. It makes Dropbox one of the biggest IT companies in the world. Dropbox has offices in more than 200 countries. The company offers various software packages such as Dropbox Pro, Dropbox Business, Dropbox Mailbox and Dropbox Carousel. In addition the corporation offers a wide selection of programs for iPphones, iPads, Blackberry, Android and Kindle Fire mobile devices.

Dropbox reviews and complaints

Dropbox is ranked 587 out of 5626 in Software category

Area Served

UK, Other, USA, Worldwide

Payment Methods

VISAPayPalAmerican ExpressMasterCard

Compare Dropbox To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Google image
16519 reviews
1.9
Microsoft OneDrive image
38 reviews
1.6
iCloud image
91 reviews
3.0
Write a review
Do you have something to say about Dropbox? What happened? What can we help you with?
Submit review Don't show this popup