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Contact Dropbox Customer Service

How to Reach a Person at Dropbox

Verified Contact Information

Toll-Free Number:

  • 1-855-237-6726
Call Now
Send Message

Customer Service:

support@dropbox.zendesk.com

Legal:

copyright@dropbox.com
Copyright Infringement Inquiries
privacy@dropbox.com
Privacy Inquiries
dispute-notice@dropbox.com

Dropbox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Dropbox Phone Number
1 (855) 237-6726
Average Hold Time
00:01:30
Average Calls duration
1 minute
Most Popular Dropbox Email Address
support@dropbox.zendesk.com
Dropbox Live Agent Availability
2% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Dropbox?

You can contact Dropbox customer service about sales by calling their toll-free number at 1 (855) 237-6726. They offer 24/7 support through various channels, including the help center, community, and chatbot. Additionally, depending on your plan and account type, you may have access to phone and live chat support through dropbox.com/support. These support options ensure that Dropbox customers can receive assistance whenever they need it, whether it's troubleshooting issues, getting answers to their questions, or exploring the features and capabilities of Dropbox.

You can get in touch with Dropbox support by sending an email to support@dropbox.zendesk.com. The response time for email support may vary depending on your account type. Plus, Family, Professional, and business users can typically expect a response within 1 business day, while Enterprise plan users can expect a faster response within 1 hour, regardless of the day of the week. Email support is a reliable way to seek assistance, report issues, or receive guidance for Dropbox services and features.

You can contact Dropbox customer support through chat, but the availability of this option depends on your subscription plan. If you have a Plus, Professional, Family Manager, or Business/Enterprise admin plan, you can access live chat support. However, if you have a Basic or Family Member plan, live chat may not be available. To initiate a chat, visit the contact page on the official Dropbox website and select "Customer Support." You will see a blue chat icon at the bottom right corner of the page. Live chat support is typically available during local business hours, from 9 AM to 5 PM.

PissedConsumer Club

Contact Information

Dropbox Website:

Dropbox Help Center:

Corporate Office Address:

Dropbox, Inc.
1800 Owens St
San Francisco, California 94158
United States

How Customers Rate Dropbox Support?

1.0 / 5
Poor

Based on 5.5K calls to Dropbox customer support through PissedConsumer.com and 1 survey response.

Total Calls
5.5K
Avg Call Duration
01:23
Issues Resolved
3%

Why Customers Call Dropbox?

Top Reasons of Customers Calls

  • Account 23%
  • Payments and Charges 19%
  • Activation/ Cancellation 17%
  • Customer Inquiries & Issues 17%
  • Request for Information 11%
  • Product/ Service 6%
  • Refund 2%
  • Staff 2%
  • Website/ Application 1%
  • Return/ Replace 1%
  • Cards <1%
  • Shipping and Delivery <1%
  • Employment <1%

Account

23%
  • "Being billed for an account i cant access"
  • "Subscription renewal"
  • "Consolidate accounts"

Payments and Charges

19%
  • "To stop payment I want to cancel my payment"
  • "Billing"
  • "Charges"

Activation/ Cancellation

17%
  • "Cancelation"
  • "Cancel subscription"
  • "Renew Subscription"

Customer Inquiries & Issues

17%
  • "Lost pictures"
  • "Trouble signing in"
  • "Scammed"

Request for Information

11%
  • "Check on my background check check on my background check"
  • "Help setting up accounts"
  • "Where can I update my payment methid"

Product/ Service

6%
  • "Problem accessing"
  • "Technical issue...video stored in Dropbox not uploading to share with Vimeo"
  • "Technical issues… video in Dropbox not uploading to share with Vimeo"

Refund

2%
  • "Refund on account"
  • "Refund"
  • "Get a refund , never authorized"

Staff

2%
  • "Discontinue service"
  • "I have never ordered this service and it keeps showing up on my phone I want it off"
  • "Discontinued service"

Website/ Application

1%
  • "Unable to open download"
  • "Upword app connection"
  • "APP Issue"

Return/ Replace

1%
  • "Issues with things not showing up correctly"
  • "Need to change payment credentials to a USA credit card"
  • "We are being unfairly and surprisingly incorrectly charged"

Cards

<1%
  • "198 dollars taking off my card and I don't use drop box I don't know what it is and I want my money back"
  • "My credit card was compromised that I pay my Dropbox with and I'm trying to let you know that I will have a new card within four to five days from now"
  • "Someone used my debt card fraud"

Shipping and Delivery

<1%
  • "Can't get the verify code"
  • "Have not received order"
  • "Didn't get any help from Dropbox"

Employment

<1%
  • "My employer updated systems and lost 24 years of my work. None of your links work to contact you to see how to keep work from disappearing forever! Chat doesn't work and no contact email is listed."

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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