Dropbox Phone Numbers and Emails

Toll-Free Number:

  • (888) 414-8124

Sales Department:

  • (855) 237-6726

Dropbox Emails:

Customer Service
Privacy Inquiries

Dropbox Contact Information

Dropbox Website:

Dropbox Help Center:

Corporate Office Address:

Dropbox, Inc.
185 Berry St. Ste. 400
San Francisco, California 94107
Edit Business Info

Dropbox Rating Based on 310 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Billing Practices

Rating stats

Rating trend

Summary of Dropbox Customer Service Calls

00:24 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dropbox Customer Service?

Account Question:

  • “Help with account”
  • “Have changed my phone number. Cannot login. Text is being sent to my previous phone number”
  • “Password help”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancel and refund”
  • “Cancellation”

Payments and Charges Question:

  • “Billing issue”
  • “Charged and I don't have an account”
  • “Payment”

Request for Information Question:

  • “I am unable to receive verification on my phone - new number.”
  • “Need help with files”
  • “Need to speak with representative concern in my account”

Staff Question:

  • “To talk customer service”
  • “I am frustrated with the service received this far”
  • “I want my service dropped down to basic only. I have tried to do it on line but was unable to.”

Refund Question:

  • “Refund”
  • “Cancle subcriptuon need refund”
  • “Refund request”

Product/ Service Question:

  • “Subscription”
  • “Membership”
  • “Trying to connect phone to computer or chrome book”

Cards Question:

  • “New email and new card on file”
  • “Need to update credit card information”
  • “Credit card charge”

Return/ Replace Question:

  • “Make a return”
  • “Trouble changing emails”
  • “Unable to change account settings”

Shipping and Delivery Question:

  • “Some of my files didn't get transferred”
  • “I payed for more space but I didn't get it.”
  • “Dropbox beta wont let me delete pc backup”

Other Question:

  • “Inquire”
  • “Dropbox not syncing to Adobe”
  • “Lost files”


Top Dropbox Services

Free Trial, Customer Care, Cloud Storage

Top Dropbox Products

Account, Subscription, Pro Subscription

Dropbox Pros and Cons

Pros: Sharing simple files with basic, Product concept, Easy to use, Cloud, Was useful when i needed it

Cons: Customer service, Support, No customer service, No customer service or way to contact, No customer phone support unclear how it worked


Dropbox is an online service that specializes in providing virtual online hosting for files, documents, images and media files. The company took its start in 2007. It was founded by Arash Ferdowsi and Drew Houston. Nowadays the corporation has more than 400,000,000 regular users. It makes Dropbox one of the biggest IT companies in the world. Dropbox has offices in more than 200 countries. The company offers various software packages such as Dropbox Pro, Dropbox Business, Dropbox Mailbox and Dropbox Carousel. In addition the corporation offers a wide selection of programs for iPphones, iPads, Blackberry, Android and Kindle Fire mobile devices.

Dropbox reviews and complaints

Dropbox is ranked 295 out of 1782 in Software category

Area Served

UK, Other, USA, Worldwide

Payment Methods

VISAPayPalAmerican Express

Edit Description

Compare Dropbox To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Microsoft OneDrive
7 reviews
8 reviews
10 reviews
Write a review
Do you have something to say about Dropbox? What happened? What can we help you with?
Submit review Don't show this popup