Dropbox
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Need to be DELETED from Dropbox. Need to TALK BY PHONE
NO ONE RESPONDS BY PHONE - ON FOR OVER AN HOUR NOW.
NO AGENT ONLINE OR BY CELL HAS CONFIRMED TO ME THAT THIS ACCOUNT -IF IT EXISTS- HAS BEEN CANCELLED PER THIS CUSTOMER REQUEST AS OF YESTERDAY 6/2/24, ONLINE --- OR HERE TODAY 6/3/24 IN CONTINUING ONLINE CORRESPONDENCE. POOR CUSTOMER RELATIONS - AND THIS IS A 'PISSED CUSTOMER.'
VERY UNHELPFUL TO SAY THE LEAST.
User's recommendation: DO NOT DO BUSINESS WITH DROPBOX. INABILITY TO SPEAK ON PHONE WITH AN AGENT - ON HOLD FOR AN ETERNITY, & AN INABILITY TO CONFIRM CANCELLATION ONLINE TO ME SINCE YESTERDAY. STILL ON HOLD TODAY W/0 CONFIRMATION OF CANCELLATION - NO RESOLUTION HAS BEEN FORTHCOMING.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraud!!!
Do not call this number. They are not affiliated with Dropbox .
Do not call! Do not call! Do not call!
Fraudulent. Do not give any information.
Preferred solution: Tech support
User's recommendation: Do not call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Keep charging me , For dropbox that I don't have
I would like a refund dont use Dropbox 03/05/2024/ 04/ 06/ 2024/ 05/ 31/ 2024. Please stop taking my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorized charges
My name is Christina Fabbri and Someone has obviously used my card ending in 7565 to set up an account. My accountant found this charge on my account on 04/11/24 plus every month before that since January.
I've been charged 11.99 for each charge.
I've never heard of you and I've never used your service whatever it is. I've notified my bank and they have put a block on this particular charge.
Preferred solution: Full refund
User's recommendation: Don't deal with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auckland, Auckland
Resolved: Disappointed
Company fixed the issue and I have been provided with apology.
I was shocked to see $412.99 was taken from my credit card when I believed it was a free trial. Whilst I believe Dropbox offers a genuine service I am extremely disappointed with this.
I am a 71 year old living in a caravan and most certainly cannot afford this amount. I did not realise I would be automatically signed up after the free trial without being contacted.
As you can see I did not take advantage of the free trial. I would have been happy to pay for the month
User's recommendation: Be aware of being automatically signed up after the trial period. I thought I had cancelled the trial period.Also I found it impossible to contact the support team to rectify the issue. In which case I would have been refunded
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund and cancellation
I haven't heard from them. I definitely want this canceled.
I'm not paying for something I didn't agree too or sign up for. No way other than email to contact them makes no sense. I want to speak to a person.
Just ridiculous.
I don't have proof of purchase because I didn't do it but yet it was charged out of my bank account. Just fraudulent!!
- Fraudulent billing practices
Preferred solution: Full refund
User's recommendation: Don't get involved with Dropbox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You withdrew money incorrectly
Your customer service agent was impossible to understand. You took $199 from my checking account yesterday without my permission. I will expect an immediately refund
- Great app for file sharing
- Poor customer service
- Impossible to understand your agent
Preferred solution: Price reduction
User's recommendation: Be weary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You withdrew money incorrectly
I did not authorize you to debit my business account $199 yesterday
Please refund my money and never again withdraw money without my permission
- Great app for file sharing
- Poor customer service
- Your agent is not understood with his accent
Preferred solution: Price reduction
User's recommendation: Be weary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing issue
First off you need to train people who are representing your company they are rude. Next Im calling for a refund of 159.87 because its not approved by me.
I have no idea what this is but I need to have it resolved. Ill call back again to speak with a Rep that has that sense not to hang up.
- Good products
Preferred solution: Full refund
User's recommendation: Train you call center people. Rudeness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This company billed me for a service I DID NOT request. Overdrawn my account and zero customer service number with which to speak with someone about my bill.
I have only logged into this "free" app to delete files that were placed in the small section that I used 5 years ago. A month later, today, there's a $ 215 dollar charge to my checking account. I don't even know they got my security code.
- Overcharged after free trial
Preferred solution: Full refund
User's recommendation: Never use drop box.
Commerce Township, Michigan
Account issue
I was connected to a rep that said I was to get a free gift card and wanted my credit card numer for the processing fee of $4.95. I hung up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Little River, South Carolina
Dropbox subscription is wrong and not working
I ran out of space, so I upgraded to a 2 TB pkg for $9.99
I was charged $12.95. I complained and canceled and was
never given my refund.
I then re-ordered on 03/01 again for
$9.99, but was charged $11.99, I need this ALL to be fixed.
I now am told I need to upgrade because I am out of space.
This is way out of control, I need space but not if it comes
with all this headache.
My PROOF of payment is below for
both, yet I am still unable to store my files. PLEASE fix the
plan to $9.99 a month for 2 TB as offered, or I will be canceling
again, as I am not getting it anyway !!
Payment method
Visa logo
Ending in ...6865
Expires 05/26 Date
Description StaWill answer tus Amount
More
03/01/2024
Dropbox Plus (03/01/2024 to 04/01/2024)
Completed
$11.99
01/13/2024
Dropbox Plus (01/13/2024 to 02/13/2024)
Completed
$12.95
Preferred solution: Full refund
User's recommendation: will answer only if I get these issues fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dropbox not updating on my desktop
They wanted my credit card to pay for $3.95 fee to allow my basic plan to sync between my two laptops...
- Great for years until now
- Not syncing
Preferred solution: I'd like to sync.
User's recommendation: Bad.
You guys are thieves. You have charged my paypal account without my consent
Unauthorized charge of $119.00 from my PayPal account. I never agreed to this and do not need your services. I need refund of this amount.
- No ideas
- Unauthorized charge
Preferred solution: Full refund
User's recommendation: Don’t do it, period
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I did not renew my account when it expired. Nevertheless, Dropbox charged me $160 without my consent !!!
On October 26 th, 2023 my monthly subscription expired and I didnt renew. However, Dropbox charged me $160 without my approval. !!!
- Easy access to stored files
- No customer phone support unclear how it worked
Preferred solution: Full refund
User's recommendation: Make sure that you are not charged without your approval
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