(21 of 161 reviews match)
Latest review first
I was charged for an account I do not use. I have been a faithful user for about 5 years. I requested the additional account which is not mine to be refunded or credited to one of the two accounts I do pay for. Dropbox's only response is that they do not allow refunds....Read more
Company wrote 0 private or public responses to the review from Sep 25.
I didn't like
- Customer service unwilling to provide basic refund service
- Customer service
On August 20, I upgraded my personal Dropbox (DB) account to a standard business plan, with the understanding from the DB webpage interface that it would cost $150 year ($12.50 monthly). However, I discovered that I was being charged $799.50 when I reviewed my credit...Read more
Company wrote 0 public responses to the review from Oct 06, 2017.
Unless you are a business user, there is no way to actually talk to Dropbox. I had purchased a year's 1 TB storage...about $120 worth. They will answer an email after 3-4 days and take multiple days in between all communications and they never address the real issue....Read more
Company wrote 0 private or public responses to the review from Jul 28, 2017.
- Ability to access files from multiple devices
- Ability to access files frm mny devices share w people
I didn't like
- No customer support unclear how it worked
- No customer phone support unclear how it worked
- Lack of phone support
I recently had my "free" Dropbox account of many years freeze and I was informed by email that it was "full". Okay, so I deleted most of the files. Then I subscribed for $99/year and tried to transfer the remaining files into my new, improved, upgraded Dropbox. It...Read more
Company wrote 0 public responses to the review from Jul 27, 2017.
Dropbox billed me for business trail even though I cancelled before the 30 days. Then I tried to find a customer service number and I could not find anyone to talk with. I was pushed to the online customer support option and nine matched this problem. I got a person...Read more
Company wrote 0 public responses to the review from Jul 24, 2017.
This is the link to what is going on, which you will note DROPBOX has marked as "SOLVED" : https://www.dropboxforum.com/t5/Photos-and-videos/The-Photos-page-is-changing/td-p/218974#M112 To summarise, Dropbox have just announced that from 30th of June 2017 all customers...Read more
Company wrote 0 private or public responses to the review from May 06, 2017.
Short Review on November 03, 2016
Dropbox never worked for me. Never used it. They just charged me another $99 and the account has been dormant for a year. Asked for a refund.... and NO WAY. Dropbox totally sucks,
Company wrote 0 public responses to the review from Nov 03, 2016.
My usband inadvertanlty signed up for dropbox - he thought it was a free service. Skip forward a few weeks, he has surgery is unable to go on computer. I get notice of a $750. charge. I try to contact dropbox. I keep getting same types of emails. I explain: even if I...Read more
Company wrote 0 private or public responses to the review from Oct 25, 2016.
I signed up for the service; knowing that I would be using it for approximately two months. I thought I had signed up for the monthly subscription; I accidentally must have clicked "bill me for a year". When I went to cancel, I was not allowed to cancel my...Read more
Company wrote 0 private or public responses to the review from Sep 24, 2016.
I am contacting the better business bureau about dropbox as I write this. I signed up for the 30 day trial in order to use an account with larger storage, and enable other people to share files. The website is anything but user friendly and we found it impossible to...Read more
Company wrote 0 public responses to the review from Aug 08, 2016.
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