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Dropbox sent in a payment without my authorization, charge me over $100+ from my checking account putting me into negative right as other payments were coming in. now I've been negative for a couple of weeks and Dropbox won't help at all. I have no money for gas, food,...
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Anonymous
TH

I'm sorry to hear this... a very similar thing happened to my brother. He was reading disabilities and thought he was signing up for a pro account when in fact it was an offic...

1.0
#1001696
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Dropbox Account Review

I need to report this company they taking money out of my account for business dropbox unknowingly and now I am negative in my account and cannot use it. Help
1.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#1001647
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I was on a 30 day Free Trial for the Dropbox Business. On January 1st, 2017 at 00:20am ( apparently at the end of the trial) I received an email from Dropbox telling me that I have been upgraded from a Free Trial to Business Subscription and that my credit card has...
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1.0
#997862
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I had to upgrade to Dropbox Business just to get a chance to talk to someone on the phone. And then he tried to tell me that I selectively deleted thousands of my own files consisting of years of work! Not good! Even when I had them restore them to a particular date in...
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1.0
I liked
  • Easy to use
I didn't like
  • No custyomerservice at all
  • No customer service
  • Security problem
#990028
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Dropbox - Subscription Review

https://www.youtube.com/watch?v=77Z2LtEi9xU&sns=em Watch this out
#986151
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Original document written on open office and saved on dropbox so editing can be done at other locations from a tablet. This server is confusing the two separate files as one coming from open office with two different fonts (the tablet doesn't support the font from open...
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1.0
I liked
  • Product concept
I didn't like
  • Deception
  • Customer service
  • Unauthorized file deletion
#980426
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I FEEL VERY RIPPED OFF I DID A 30 DAY FREE TRIAL AND THEN DROPBOX CHARGED MY CHECKING ACCOUNT $750.00 THE "NOTICE" WENT TO SPAM AND I DID NOT SEE IT FOR QUITE AWHILE I CALLED AND CALLED AND EMAILED AND EMAILED AND NO ONE WOULD HELP, TELLING ME THEY COULD NOT GIVE ME A...
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Anonymous
Frustrated

Wow! You got to talk to a LIVE person?

Anonymous
Anonymous

Are you on facebook? Join Facebook group "Overcharged by Dropbox" and lets put our voices together.....

I didn't like
  • Billing
  • Customer servcie and way
  • Billing issue and no customer service
#979798
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I Upgraded to Business plan as I deleted some files and that was the only option to get them back I saw $17 a month for 5 gig That was ok I took the plan but did not see in small type per user per month 5 users So I was tricked and did not tick the monthly payment...
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Anonymous
Anonymous

Same herehttps://www.youtube.com/watch?v=77Z2LtEi9xU&sns=em

Anonymous
Anonymous

Thanks for posting this. I am currently in a similar situation with Dropbox. And am seeking a refund. If Dropbox won't refund I am sending a letter to the BBB and the Attor...

I didn't like
  • Deception
  • Hidden fees
#978285
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Dropbox - Subscription Review

Dropbox - Subscription Review
Dropbox - Subscription Review
Charged me for a subscription I did not want! Told me they would refund me my money just to send another email saying they couldn't. Talk about awful customer service. You don't tell someone you are going to do something and then change your mind. Bad for business.
1.0
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#972447
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My wife and I needed to share some important documents for an upcoming meeting, so I simply sent her a "Gift Subscription" to Dropbox Pro - easy enough, right? Wrong. The activation email failed to arrive. (not a spam nor an incorrect email) There is no phone support...
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Anonymous
Dexter1715

A month later and Dropbox's service has not improved. We ended up opting for a different service that has 24/7 phone support.

2.4
I liked
  • How easy it is for files to sync
  • Ease of use
I didn't like
  • Timeliness of support repies
  • Billing issue and no customer service
  • Lack of phone support
#971216
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