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I had to upgrade to Dropbox Business just to get a chance to talk to someone on the phone. And then he tried to tell me that I selectively deleted thousands of my own files consisting of years of work! Not good! Even when I had them restore them to a particular date in...
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1.0
I liked
  • Easy to use
I didn't like
  • No custyomerservice at all
  • No customer service
  • Security problem
#990028
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Dropbox - Subscription Review

https://www.youtube.com/watch?v=77Z2LtEi9xU&sns=em Watch this out
#986151
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Original document written on open office and saved on dropbox so editing can be done at other locations from a tablet. This server is confusing the two separate files as one coming from open office with two different fonts (the tablet doesn't support the font from open...
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1.0
I liked
  • Product concept
I didn't like
  • Customer service
  • Unauthorized file deletion
  • Deception
#980426
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I FEEL VERY RIPPED OFF I DID A 30 DAY FREE TRIAL AND THEN DROPBOX CHARGED MY CHECKING ACCOUNT $750.00 THE "NOTICE" WENT TO SPAM AND I DID NOT SEE IT FOR QUITE AWHILE I CALLED AND CALLED AND EMAILED AND EMAILED AND NO ONE WOULD HELP, TELLING ME THEY COULD NOT GIVE ME A...
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Anonymous
Frustrated

Wow! You got to talk to a LIVE person?

Anonymous
Anonymous

Are you on facebook? Join Facebook group "Overcharged by Dropbox" and lets put our voices together.....

I didn't like
  • Billing issue and no customer service
  • Customer servcie and way
  • Billing
#979798
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I Upgraded to Business plan as I deleted some files and that was the only option to get them back I saw $17 a month for 5 gig That was ok I took the plan but did not see in small type per user per month 5 users So I was tricked and did not tick the monthly payment...
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Anonymous
Anonymous

Same herehttps://www.youtube.com/watch?v=77Z2LtEi9xU&sns=em

Anonymous
Anonymous

Thanks for posting this. I am currently in a similar situation with Dropbox. And am seeking a refund. If Dropbox won't refund I am sending a letter to the BBB and the Attor...

I didn't like
  • Deception
  • Hidden fees
#978285
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Dropbox - Subscription Review

Dropbox - Subscription Review
Dropbox - Subscription Review
Charged me for a subscription I did not want! Told me they would refund me my money just to send another email saying they couldn't. Talk about awful customer service. You don't tell someone you are going to do something and then change your mind. Bad for business.
1.0
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#972447
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My wife and I needed to share some important documents for an upcoming meeting, so I simply sent her a "Gift Subscription" to Dropbox Pro - easy enough, right? Wrong. The activation email failed to arrive. (not a spam nor an incorrect email) There is no phone support...
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Anonymous
Dexter1715

A month later and Dropbox's service has not improved. We ended up opting for a different service that has 24/7 phone support.

2.4
I liked
  • Ease of use
  • How easy it is for files to sync
I didn't like
  • Billing issue and no customer service
  • Timeliness of support repies
  • Lack of phone support
#971216
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Made the mistake of accepting one month trial of Dropbox Business. During that period, received three emails encouraging me to explore features of Dropbox Business before my trial ended (implying these features are unavailable at the end of the month). I was NEVER...
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1.0
I didn't like
  • Hidden fees
  • Deception
  • Customer service
#966627
Reply to reviews
Never give them your cc number. I signed up for a free trial and got charged $850. Never got a notice, never got a receipt, just happened to see it on my statement. My Dropbox account says there are no transactions and yet there has been. From what I've googled there...
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Anonymous
Anonymous

I am the same as so many - signed up for the 30 day free trail, I think gave my CC details as a condition for this, the Free trail. Sent them an email within two days saying I...

#966136
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I made the mistake of upgrading to Dropbox PRO when a friend shared a folder with me that was too large for my standard Dropbox. I had major problems downloading one of the files as I kept getting a dialog box saying ‘There was an error downloading your file’. I...
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#964683
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