Anonymous
map-marker Swartz Creek, Michigan

Scam!

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I looked at my account and it says I have a free account but I am billed every month for 11.99 for the past year and 10 months
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User's recommendation: It’s a scam

Maurice King

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Verified Reviewer

Dropbox Support harasses me after I deleted a fraudulent account

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Once again, Dropbox Support is harassing me over something that was resolved months ago! Someone fraudulently opened a Business account with Dropbox in my name using the emailbenadam@***.com when I already had a Plus account with Dropbox using the emailmauriceking52@***.com.

I am an indigent disabled senior male and have never in my life owned or managed a business on either side of the Atlantic, so I wanted to close the Business account at once. I was in a rather long discussion with one Mason who managed to resolve the matter for me successfully. I deleted the account that was opened fraudulently, so that should have been the end. Tonight someone named Kristie contacts me and tries to open everything anew and demands the same information that I no longer have as the debit card that was used is no longer valid and I destroyed it as my bank recommended.

I was more than just a little bit angry and made it clear to her to put Mason back in touch with me because he surely remembers it all; I even made a PDF of my dialogue with him to send as evidence that it had already been discussed! I don't take kindly to harassment and that's what it is to nag me and demand information that I don't have over and over again when someone in Support already resolved the matter months ago! If I have to go to court about it, I may have no choice! I was told that if I delete the account, that's the end.

No, this woman named Kristie contacts me and starts demanding from me information that I gave months ago!

I fear that when it comes to Customer Service, Dropbox Support has the habit of passing a customer from one person to the next and the next one doesn't bother to read or learn what has already been discussed and concluded; every new agent starts everything over from scratch! I don't see why I have to be harassed this way and I don't take kindly to it at all!

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Pros:
  • Seem to be a convenient service for storing backups
Cons:
  • Support transfers matters from one agent to the next

User's recommendation: Try to find another alternative; there don't seem to be any good ones.

Anonymous
map-marker Denver, Colorado

New phone can't login to account

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Nothing has happened nothing no one has gotten a hold of me dont expectdont expect anything from them. 0pkease do not get ya damn hopes up k cause the Lord knows I've been waiting very. Patiently so yeah. I just want to say I've been waiting for two damn weeks now and I'm om not sure they are ever going to get back to me
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Renee W Uur

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Verified Reviewer

Furious

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Bad business practices. Very bad people! I think they only want your money and do not care who they scam!
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Preferred solution: Price reduction

User's recommendation: Stay away, far away!

Angella M Fxr

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Verified Buyer
|

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Verified Reviewer

To close my account

Dropbox - To close my account
I no longer need the use of Dropbox. The project that I was working on is complete and I need Dropbox to not bill me anymore
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Loss:
$90
Cons:
  • It did its job

Preferred solution: Full refund

User's recommendation: Need of proper customer services required

Javier L Oll

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Verified Reviewer

ENLARGE STORAGE

We want a budget for enlarge storage, if you can send the budget via email. DUPLICATE STORAGE 135 TO 300
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Preferred solution: More storage

Anonymous
map-marker Severn, Maryland

Cancel this account. I did not sign up for this!@!!@!

Your company has the worst customer service, EVER!!! I need to cancel and account, (That I didn't Set up) and there is NO HELP FROM YOUR COMPANY!!! all I got was a run around!!! Mary Bradshaw. I WLL NOT BE PAYING YOU A NICHOL. CANCEL THIS ACCOUNT. I WILL NEVER DO BUSINESS WITH YOU OR TELL ANYONE ELSE TOO!! MARY BRADSHAW
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User's recommendation: NEVER

Rhonda P Bae

I am being charged 1199 a month and I don’t have an account with you. My card was hacked and there’s been fraudulent use on this. I would like to get my money back please

Somebody hacked my card and discharging 1199 a month ago last three months on my card that I know of I would like to have my money back
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Preferred solution: Full refund

wissam b Qsu

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Verified Reviewer

I lost my account

my regards. I have a problem logging into my account via Gmail because the account has been taken over by someone. I can prove my personal card to you, and my Dropbox account is wissambekdash.wb@***.com. I cannot log in through it, and my new account is wissam.bekdash77@***.com. Thank you.
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Suzi Z Mgx

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Verified Reviewer

Question if dropbox right for me

Dropbox used for photos sent to.me it has now been deleted. Two days ago how can I retrieve? Don't want to purchase Dropbox unless this can be retrieved
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Preferred solution: If I can retrieve Dropbox pictures that were deleted

Anonymous
map-marker North Little Rock, Arkansas

You charged my credit card and I didn't authorize it.

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I had a free trial and didnt look at the fine print which said I had to cancel in 30 days or pay $199
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User's recommendation: Don’t. Use them

Timothee Cdx

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Verified Reviewer
| map-marker Little Falls, New Jersey

Inquiry

The *** asked me for my mailing address and Im not EVEN A CUSTOMER YET. I was CALLING FOR INFORMATION. This is a second rate company Im not business with them
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User's recommendation: DO NOT BOTHER

Iya Alu
map-marker Medford, New Jersey

Can’t reach dropbox

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Updated by user Oct 23, 2023

Need to combine accounts

Original review Oct 16, 2023
Cant reach Dropbox. I want someone to combine my accounts. Cant believe this company cannot be accessed by phone. Holy ***
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User's recommendation: Stay away

Cheyene Gel

Customer service refused to answer one simple question

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I have received notice my dropbox is full and for an 1199 a month it would be an upgrade. I already pay 1199 a month is that going to be $24 a month to use my Dropbox now that is the only question I need answered I do not need promotional offers. I do not need to be charged $1.99 I just want a simple answer.
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Preferred solution: I need a question answered

Kerby Fce
map-marker Boerne, Texas

Tried to cancel account

Called 3 times and all 3 times your reps have hung up on me when I have expressed that I wanted to cancel the app. Poor customer service. Hence, is why most of us do not want to do business with companies anymore. Truly sad
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