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This is the link to what is going on, which you will note DROPBOX has marked as "SOLVED" : https://www.dropboxforum.com/t5/Photos-and-videos/The-Photos-page-is-changing/td-p/218974#M112 To summarise, Dropbox have just announced that from 30th of June 2017 all customers...
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3.0
I liked
  • Dropbox i ordered with photo album sharing
I didn't like
  • Will delete all customers photo albums from 30th june 2017
#1043761
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I downgraded my Plus account last month on 20 March 2017 and they are still charging me. I have a PDF with my cancellation on 10 March 2017. What can I do? They have charged me on 20 April 2017. I have tried to contact them, but they do not have any mobile phone number...
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Anonymous
Alberto

I had the same situation. On June 7th, I canceled my subscription. The cancellation was done before the anniversary day. By June 21st , Dropbox charge my credit card 105.34 f...

2.3
I didn't like
  • Deception
  • Downgrading
#1042359
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I was able finally reach someone who gave me a link. After my 'ticket' froze, it looked like there would be no contact at all. One first has to downgrade to cancel the program subscribed to. Once downgraded, in the 'free' account (look, you can miss it) there is a...
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#1041889
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Dropbox - Billing issue

Tried to increase storage for my household....got thrown into a business account and charged almost $500...they wall themselves off and force all inquiries via email and a series of steps. Terrible customer service. Even their HQ is walled off from phone contact...even investor relations. Jim 214 505 0754
#1041488
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First of all, in placing material from my computer up on to dropbox, there was no coordinated way for the files to stay with in the taxonomy of the folders being used==making it virtually impossible to find anything there. Needing to backup an organizations materials,...
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1.9
#1041256
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Hi, My friend and I decided we should use Dropbox to transfer a few videos of our vacation. After going two gigs over the free amount of storage, I decided to give the Plus plan a try. I decided to do the yearly plan for $99 a month. I quickly realized that I didn't...
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3.0
I didn't like
  • Deception
#1034370
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Dropbox Cloud Storage Free Trial Review

Signed up for free trial. After trial ended, I was charged $3,000 for the 19 users I chose!! I no longer need the account as the business I was on has been concluded. I do not believe there is a clause anywhere in the agreement that says "no refunds", yet Dropbox refuses to refund my money. Very shady business and highly unethical.
1.5
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#1028809
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We clicked on trial, it asked for card information and said we wouldn't be charged unless the trial was over. But it charged 750 (for 5 people) straight away, and even though we cancelled within the trial, now they refuse to refund saying it is not the policy since we...
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1.2
I didn't like
  • Rudeness
  • Unfairness
  • Unwillingness
#1027268
Reply to reviews

i had been a Dropbox Pro subscriber at $199/year. I didn't need it any more but it was renewed without authorization. I couldn't speak to a human being to handle this billing issue. So online, I tried to handle the downgrade to 1TB of storage (from 2) which would only...
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Anonymous
Anonymous

Come on -- everybody knows about automatic (not unauthorized) renewal plans. You dropped the ball, so suck it up.

2.9
#1017349
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So I accidentally delete 150,000 files. No problem. I've paid by money, and I know they're there for the next year. So, I try and restore them. It says I can't there are too many files. Ok, so I contact dropbox. Now this is the interesting bit, as some *** (is it a...
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2.4
#1011447
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