Dropbox
Reviews and Complaints
Scam!
User's recommendation: It’s a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDropbox Support harasses me after I deleted a fraudulent account
Once again, Dropbox Support is harassing me over something that was resolved months ago! Someone fraudulently opened a Business account with Dropbox in my name using the emailbenadam@***.com when I already had a Plus account with Dropbox using the emailmauriceking52@***.com.
I am an indigent disabled senior male and have never in my life owned or managed a business on either side of the Atlantic, so I wanted to close the Business account at once. I was in a rather long discussion with one Mason who managed to resolve the matter for me successfully. I deleted the account that was opened fraudulently, so that should have been the end. Tonight someone named Kristie contacts me and tries to open everything anew and demands the same information that I no longer have as the debit card that was used is no longer valid and I destroyed it as my bank recommended.
I was more than just a little bit angry and made it clear to her to put Mason back in touch with me because he surely remembers it all; I even made a PDF of my dialogue with him to send as evidence that it had already been discussed! I don't take kindly to harassment and that's what it is to nag me and demand information that I don't have over and over again when someone in Support already resolved the matter months ago! If I have to go to court about it, I may have no choice! I was told that if I delete the account, that's the end.
No, this woman named Kristie contacts me and starts demanding from me information that I gave months ago!
I fear that when it comes to Customer Service, Dropbox Support has the habit of passing a customer from one person to the next and the next one doesn't bother to read or learn what has already been discussed and concluded; every new agent starts everything over from scratch! I don't see why I have to be harassed this way and I don't take kindly to it at all!
- Seem to be a convenient service for storing backups
- Support transfers matters from one agent to the next
User's recommendation: Try to find another alternative; there don't seem to be any good ones.
New phone can't login to account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFurious
Preferred solution: Price reduction
User's recommendation: Stay away, far away!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo close my account
- It did its job
Preferred solution: Full refund
User's recommendation: Need of proper customer services required
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerENLARGE STORAGE
Preferred solution: More storage
Cancel this account. I did not sign up for this!@!!@!
User's recommendation: NEVER
I am being charged 1199 a month and I don’t have an account with you. My card was hacked and there’s been fraudulent use on this. I would like to get my money back please
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI lost my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion if dropbox right for me
Preferred solution: If I can retrieve Dropbox pictures that were deleted
You charged my credit card and I didn't authorize it.
User's recommendation: Don’t. Use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Little Falls, New JerseyInquiry
User's recommendation: DO NOT BOTHER
Can’t reach dropbox
Need to combine accounts
User's recommendation: Stay away
Customer service refused to answer one simple question
Preferred solution: I need a question answered
Tried to cancel account
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