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This company is a 100% scam artist! I signed up for free trial, followed by $9.99 a month charge. Yesterday, a day before my free trial ended they overcharged me $450! The charge reads on my bank account as an "ATM CHARGE", which stinks of scam! To make matters worse,...
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1.3
#1099169
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Unless you are a business user, there is no way to actually talk to Dropbox. I had purchased a year's 1 TB storage...about $120 worth. They will answer an email after 3-4 days and take multiple days in between all communications and they never address the real issue....
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1.0
I liked
  • Ability to access files from multiple devices
  • Ability to access files frm mny devices share w people
I didn't like
  • No customer support unclear how it worked
  • No customer phone support unclear how it worked
  • Lack of phone support
#1080344
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I recently had my "free" Dropbox account of many years freeze and I was informed by email that it was "full". Okay, so I deleted most of the files. Then I subscribed for $99/year and tried to transfer the remaining files into my new, improved, upgraded Dropbox. It...
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1.0
I didn't like
  • Wasting an entire day and feeling ripped off
#1080224
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Dropbox - How do I recover a deleted file older than 30 days

Dropbox
#1057526
Hello, Recently, I transfer a large file full of very important photos to a flash drive from my Dropbox. Later I found out the transfer did not work and the original folder was not on my computer. Please help me retrieve a copy of these photos. Please have someone contact me@(260) 418-8264 The file was in my bobt2121 folder in dropbox. Thank you. Robert Thomson Bobt2121
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Dropbox - Billing issue

Dropbox
#1041488
Tried to increase storage for my household....got thrown into a business account and charged almost $500...they wall themselves off and force all inquiries via email and a series of steps. Terrible customer service. Even their HQ is walled off from phone contact...even investor relations. Jim 214 505 0754
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Dropbox Cloud Storage Free Trial Review

Dropbox
#1028809
1.5
Details
Signed up for free trial. After trial ended, I was charged $3,000 for the 19 users I chose!! I no longer need the account as the business I was on has been concluded. I do not believe there is a clause anywhere in the agreement that says "no refunds", yet Dropbox refuses to refund my money. Very shady business and highly unethical.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website

Dropbox Account Review

Dropbox
#1001647
1.0
Details
I need to report this company they taking money out of my account for business dropbox unknowingly and now I am negative in my account and cannot use it. Help
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Customer service
Diversity of Products or Services
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
Dropbox billed me for business trail even though I cancelled before the 30 days. Then I tried to find a customer service number and I could not find anyone to talk with. I was pushed to the online customer support option and nine matched this problem. I got a person...
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2.2
#1078859
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I subscribed to Dropbox several years ago. I arranged many pictures in folders. Now when I go to Dropbox the folders are empty. This is beyond distressing as these photos are family memories. What is worse is that I cannot get help from customer service. I have filed...
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1.0
I didn't like
  • Unethical
  • Unwillingness
  • Deception
#1070016
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I just tried opening an account with Dropbox and when I accessed it it let me in briefly, then closed and will not let me back in. Tried changing my password and they won't let me. Cannot understand why anyone would use them. I was told they were a good way to share...
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1.0
#1054098
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This is the link to what is going on, which you will note DROPBOX has marked as "SOLVED" : https://www.dropboxforum.com/t5/Photos-and-videos/The-Photos-page-is-changing/td-p/218974#M112 To summarise, Dropbox have just announced that from 30th of June 2017 all customers...
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3.0
I liked
  • Dropbox i ordered with photo album sharing
I didn't like
  • Will delete all customers photo albums from 30th june 2017
#1043761
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I downgraded my Plus account last month on 20 March 2017 and they are still charging me. I have a PDF with my cancellation on 10 March 2017. What can I do? They have charged me on 20 April 2017. I have tried to contact them, but they do not have any mobile phone number...
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Anonymous
Alberto

I had the same situation. On June 7th, I canceled my subscription. The cancellation was done before the anniversary day. By June 21st , Dropbox charge my credit card 105.34 f...

2.3
I didn't like
  • Deception
  • Downgrading
#1042359
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I was able finally reach someone who gave me a link. After my 'ticket' froze, it looked like there would be no contact at all. One first has to downgrade to cancel the program subscribed to. Once downgraded, in the 'free' account (look, you can miss it) there is a...
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#1041889
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First of all, in placing material from my computer up on to dropbox, there was no coordinated way for the files to stay with in the taxonomy of the folders being used==making it virtually impossible to find anything there. Needing to backup an organizations materials,...
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1.9
#1041256
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